Support Advantage

Support Advantage is our premier support service package. Designed to deal with the unexpected it provides a cost effective combination of premium services in a bespoke contract that is tailored to meet your needs.

Core features of this package include:

Support Advantage base
  • 24x7 telephone support
  • One point of contact for all storage hardware and software product service and maintenance
  • Fault call management
  • Less than 1 hour telephone response time to fault calls
  • 4 hour target response time for on-site
  • Priority booking service for consultancy days

Dedicated Technical Account Manager
Ensures continuity and consistency.

Quarterly health checks
Identification of areas of risk within the supported system.
This service provides an analysis of your current configuration plus recommendations for future action and enhancement.

First- and second-line 24/7 support
Designed for clients who subscribe on all hardware and software products covered by the agreement.

Fly-to-site support
An on-site consultancy based service to resolve critical problems with hardware, software or configuration. This service offers priority response with typically same or next day response.

Asset tracking and co-termination of hardware and software maintenance
Take control of the accounting process and manage your budget in a simple and effective manner.

Multi-site coverage
Reduce the administration burden in a cost effective way with a storage environment that provides central management of your hardware and software products.

For further details please contact the S3 Team on 0870 777 6111.

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