Overview - Support
S3 are committed to providing outstanding customer support to all customers who purchase products or hold active maintenance agreements. Our support desk team is able to offer rapid response support in order to troubleshoot any technical problem you may experience.
Fault detection, notification and vendor management is included within this service and we aim to exceed your expectation levels while resolving your issues quickly and efficiently.
For added peace of mind customers may increase their spectrum of support to the extended hours package. With 24/7 access to our team of on call engineers this package caters to deliver fast answers and efficient problem-solving designed to reduce potential down time and control vendor involvement.
S3’s basic support features:
- 9am to 5pm first line telephone support
- Fault detection, logging and management.
- Service SLA’s governed by vendor response times
- Defined escalation procedures
- Direct vendor contracts
- Annual review
Vendor contracts can be enhanced by S3’s premier support service, Support Advantage.
For further details please contact the S3 Team on 0870 777 6111.