S3 are committed to exemplary levels of customer support. All customers that have either purchased products or have active maintenance agreements with S3 are entitled to use our telephone help line during working hours. Our support desk team is able to provide a fast response to your technical questions for both hardware and software products.
We provide fault and vendor management as part of this service, logging fault calls with vendors and ensuring we exceed your expectation levels while resolving your issues quickly and efficiently.
Customers that have opted for extended hour’s support (24Hrs x 7 Days) have free access to our on call engineers. Skilled in your specific environment, the on call engineers can quickly and calmly guide you to the answer, helping reduce potential down time while controlling any vendor involvement.