S3 Support Advantage – Service the way it should be
27/11/12 | in: General
In the last article we told you how S3 were proud of the strong technical team. How it had invested heavily in training, demo and testing facilities. We also highlighted how 70% of our customers problems were resolved from our FREE internal support desk.
Service the way it should be
S3 understand that our customers have unique support requirements.
If you feel your business needs more tailored support you can choose to move to Support Advantage.
You can use your Support Advantage days on a wide range of services, such as break fix, Installation, consultancy and quarterly reviews over a period of time to suit you.
What does this mean?
A dedicated Technical Account Manager (TAM) will be allocated to you and will make it their business to get to know your business and become a trusted advisor.
If your storage environment fails our expertise and onsite engineers with the right skills are only a phone call away 24/7.
You can use our specialists to help you make the right decisions when it comes to planning and implementing new infrastructure changes.
Your dedicated TAM can visit you to perform quarterly reviews giving you peace of mind that your storage infrastructure is performing at its best.
If you are interested in becoming an S3 support advantage customer then please contact us at S3 to discuss your individual requirements.