Support Advantage is our premier support service package. Designed to deal with the unexpected it provides a cost effective combination of premium services in a bespoke contract that is tailored to meet your needs.
Core features of this package include:
|Support Advantage base||
|Dedicated Technical Account Manager||Ensures continuity and consistency.|
|Quarterly health checks||Identification of areas of risk within the supported system.
This service provides an analysis of your current configuration plus recommendations for future action and enhancement.
|First- and second-line 24/7 support||Designed for clients who subscribe on all hardware and software products covered by the agreement.|
|Fly-to-site support||An on-site consultancy based service to resolve critical problems with hardware, software or configuration. This service offers priority response with typically same or next day response.|
|Asset tracking and co-termination of hardware and software maintenance||Take control of the accounting process and manage your budget in a simple and effective manner.|
|Multi-site coverage||Reduce the administration burden in a cost effective way with a storage environment that provides central management of your hardware and software products.|
For further details please contact the S3 Team on 0870 777 6111.