S3’s managed service provides customers with the confidence to concentrate on their business while we maintain their IT environment and infrastructure to ensure it delivers peak performance. We aim to deliver the maximum value to our clients by helping their IT systems evolve to meet business needs – while reducing the human resource and economic constraints of in-house management.
Typically employed remotely our experienced and qualified technical team work to fulfil a wide range of managed services which can be tailored to meet your individual organisation needs. Our offering includes everything from, remote monitoring to ensure systems are robust, efficient and functioning at their optimum – to performance tuning, administration and operational maintenance.
Our quarterly reporting gives you both key data and important recommendations on how to improve, including both a full system performance breakdown and S3 resource usage. Whether it’s consolidating the health of the environment or the procurement of new equipment, S3 can ensure that you can make informed business-critical decisions based on current, accurate data.
Risk management and rectification of production or performance issues are also core to this provision, which carries a full Service Level Agreement irrespective of whether equipment has been purchased via S3.
Our dedicated helpdesk, staffed by highly skilled engineers is available 24/7/365 to offer telephone or onsite support and while our SLA guarantees a call-back within 1 hour – the reality is that we have the capacity to deal with any issue instantaneously eradicating the need for a call-back and allowing our customers to take advantage of a true 24/7 managed service.